Cloud servers are provisioned on-demand with guaranteed resource allocation as per the selected tier. Customers are responsible for securing applications, credentials, and workload configurations. All usage must comply with applicable laws and UmojaCloud's acceptable use standards.

[1.1] Service Scope: UmojaCloud delivers compute, storage, and network capabilities across distributed infrastructure. Application-level support is not included unless contracted. Customers must design workloads for high availability using snapshots, replicas, and redundant networking.

[a] Resource Utilisation: Abnormal or harmful usage may trigger automated throttling or operational intervention. Dedicated resource pools are available for customers needing isolated performance environments.

UmojaCloud offers 24/7 infrastructure-level monitoring, fault remediation, and optional enhanced SLAs covering proactive workload oversight and system optimisation.

[2.1] Operational Transparency: Platform telemetry, incident updates, and uptime metrics are available in real time via the UmojaCloud Statuspage. Customers may integrate webhook notifications into their internal NOC systems.

We collect only the data required to provision services, process billing, enhance security, and comply with regulatory obligations. Personal information is handled under the Kenya Data Protection Act and global best-practice standards.

[1.1] Data Handling Principles: All customer data is encrypted in transit and at rest, with strict role-based access controls and audit logging.

[a] Consent and Control: Customers retain full ownership of their data and may request modification or deletion within legal boundaries.

[b] Transparency: Every data-processing activity is documented, and customers may review or adjust preferences at any time.

Operational metrics, logs, and performance counters are processed only to deliver and secure UmojaCloud services.

[2.1] Infrastructure Insights: Aggregate analytics may be used to improve infrastructure resilience. Customer-specific identifiers are never disclosed.

Cookies enhance user experience, enable secure sessions, and support navigation. No cookies store sensitive information and can be cleared at any time.

[a] Functional Cookies: Required for login security, session tracking, and platform functionality.

[b] Analytics Cookies: Used to analyse platform performance without collecting personal identifiers.

Email change requests require identity verification, proof of company ownership, and validation via the existing administrative contact.

[a] Verification Controls: Requests must originate from the primary admin account and include valid corporate documentation.

[b] Security Protocol: UmojaCloud may deny or escalate requests that present security risk or insufficient validation.

Affiliates must use approved branding, avoid misleading claims, and follow regulatory and ethical marketing standards.

[1.1] Conduct Expectations: Affiliates must uphold professional representation of UmojaCloud services at all times.

[a] Revenue Attribution: Commissions are earned on verified conversions linked to assigned tracking identifiers.

Affiliates gain recurring revenue, premium marketing resources, performance dashboards, and priority partnership support.

[2.1] Strategic Benefits: High-growth earning potential, analytics insights, and dedicated channel support.